Complaints regarding a food product
If you believe that a food item sold within a business may pose a food safety and/or health risk, you can report it using this form.
Some of the common problems related to food items are:
-
Physical/chemical contamination of food items.
-
Food affected by visible signs of mould and/or decay.
-
Food past its expiry date/use by date.
Please note that you should not bring any food items into the council offices without making an appointment to see one of our Food Safety officers.
Problems relating to misleading advertisement and labelling of foods (including allergens) should be reported directly to Trading Standards.
It’s important to know that in order for us to be able to investigate a food complaint there must be:
-
A public risk
-
A good chain of evidence (details of where food was purchased, condition of storage, chain of events)
-
Evidence (proof of purchase, food item, any contaminants & relevant packaging)
Important points to consider when making a food complaint:
-
Keep the food in its original packaging
-
Keep perishable foods in correct storage conditions to prevent further deterioration and/or contamination
-
Try not to handle or pull out any foreign objects found in the food