Food, Health & Safety enquiries & complaints

Quickest and easiest way to contact us regarding the above, is via the submission of an online enquiry form.

Any personal information provided will be processed in accordance with the current Data Protection laws. The information will be used by South Kesteven District Council and our partners to deliver and improve services and fulfil our legal duties. Please note that we will not disclose any personal information to anyone unless required or allowed to do so by law.

For more information visit our privacy notice page.


Food Product

Complaints regarding a food product

If you believe that a food item sold within a business may pose a food safety and/or health risk, you can report it using this form.

Some of the common problems related to food items are:

  • Physical/chemical contamination of food items.

  • Food affected by visible signs of mould and/or decay.

  • Food past its expiry date/use by date.

Please note that you should not bring any food items into the council offices without making an appointment to see one of our Food Safety officers.

Problems relating to misleading advertisement and labelling of foods (including allergens) should be reported directly to Trading Standards.

It’s important to know that in order for us to be able to investigate a food complaint there must be:

  • A public risk

  • A good chain of evidence (details of where food was purchased, condition of storage, chain of events)

  • Evidence (proof of purchase, food item, any contaminants & relevant packaging)

Important points to consider when making a food complaint:

  • Keep the food in its original packaging

  • Keep perishable foods in correct storage conditions to prevent further deterioration and/or contamination

  • Try not to handle or pull out any foreign objects found in the food



Food Business/Premise

Complaints regarding a food business/premise

All food businesses are required to register with their local authority. Once registered, an officer completes a full food hygiene inspection of the premises. The inspection identifies a Food Hygiene Rating between 0 and 5, which reflects the standards of the premises, based on 3 different factors: Food Hygiene, Structure & Confidence in Management.

If you believe that a food premises has poor food safety and hygiene practices, you should report this immediately.

The website below allows you to check the Food Hygiene Ratings of premises within the South Kesteven District: 



Food Poisoning

Suspected Food Poisoning

Food poisoning is an illness caused by consuming contaminated food. In many cases, food poisoning does not have any serious implications and people get better within a few days without any treatment.

The symptoms of food poisoning usually start within a couple of days after eating the contaminated food, however some may start between a few hours and several weeks later.

Some of the common food poisoning symptoms are Nausea, Diarrhoea, Vomiting & Stomach Cramps.

It’s important to note that any suspected food poisoning allegations can only be fully investigated with a confirmed diagnosis following a submission of a fecal sample which can identify the cause of a problem.

For more information and advice on when to see your GP please use the link below:



Health and Safety

Health & Safety concerns

If you see something in a workplace that you think is breaking health and safety law and is likely to cause serious harm, you can report it.

Some workplaces are overseen by the Local Authority (LA) whereas others are the responsibility of the Health & Safety Executive (HSE).

The link below contains a list of types of premises and the enforcing authority:



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