Noise

Urgent assistance

If the noise nuisance you are experiencing is an emergency (for example, a noise happening right now which is causing significant disturbance to a large number of people), please call 01476 406080 during office hours. If the noise is from a car alarm, please get the details of the vehicle make, model, colour and registration number before you call us.

Office hours are 08:45 to 17:15 Monday to Thursday and 08.45 to 16:45 on Friday.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them.  A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What we can do

We do not investigate problems with aircraft noise as we cannot use our statutory nuisance powers to deal with this type of noise.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We do not investigate problems with children playing noise as we cannot use our statutory nuisance powers to deal with this type of noise.

If your complaint relates to anti-social behaviour, please contact our Neighbourhoods team or the Police 101.

Reasonable working hours for noisy construction or demolition activities are normally 0730 to 1800 hours Monday to Friday and 0800 to 1300 hours on Saturdays with no noisy construction work on Sundays or public holidays. This is controlled by a planning condition on some sites.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We do not investigate problems with general living noise (including poor sound insulation) as we cannot use our statutory nuisance powers to deal with this type of noise.

If your complaint relates to anti-social behaviour, please contact our Neighbourhoods team or the Police 101.

What you can do

For information about military training activities, please visit GOV.UK

What we can do

We do not investigate problems with military sites and training activity as we cannot use our statutory nuisance powers to deal with this type of noise.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We do not investigate problems with noise from people you share a home with. This includes if you live in a House in Multiple Occupation (HMO).

In addition to this you can contact our neighbourhoods or private sector housing team.

Urgent assistance

For urgent assistance with noise and antisocial behaviour in a public place or street please contact Police 101. In an emergency dial 999.

What you can do

To report anti-social behaviour in a public place or street, please contact our Neighbourhoods team or the Police 101.

What we can do

We do not investigate problems with people in a public place or street as we cannot use our statutory nuisance powers to deal with this type of noise.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.

If your complaint relates to a licensed premises, our licensing team maybe able to offer advice  Alcohol, entertainment and leisure licensing | South Kesteven District Council

Urgent assistance

For urgent assistance with noise involving the antisocial use of a vehicle that is happening right now (for example street racing), please contact Police 101. In an emergency dial 999

Office hours are 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.

What you can do

You can contact Police 101 to report a problem with noise involving the antisocial use of a vehicle.

This includes:

• Street racing
• An illegally modified exhaust system

What we can do

We do not investigate problems with road traffic noise as we cannot use our statutory nuisance powers to deal with this type of noise.

What you can do

If possible, please contact the person responsible for the noise first to discuss it with them. This is often the best way to resolve the problem.

What do we mean by the 'person responsible'?

The person responsible is the person who is causing the noise, or the owner/occupier of the residential or business premises where the noise is coming from.

If the property where the noise is coming from is rented, we recommend you contact the landlord or housing association to report the problem and request they take action.

If you are having difficulty approaching the person responsible for the noise, you could write to them. A letter template with some suggested wording can be found under useful links tab.

It can help to keep a record of the noise for your own reference. This will also act as evidence if the noise becomes an ongoing problem which you need us to investigate. We recommend you use our noise diary sheets for this, to help you capture the right information.

A further option may be to take your own legal action for statutory nuisance under Section 82 of the Environmental Protection Act 1990. This allows a Magistrates' Court to act on a complaint made by any person on the grounds that they are aggrieved by the existence of a statutory nuisance.

What we can do

We can investigate this problem if:

• It cannot be resolved by contacting the person responsible.

• It is causing a statutory noise nuisance. This means it unreasonably and significantly interferes with the use or enjoyment of your home or other premises. You must experience it regularly or for an extended period of time. We do not investigate one-off incidents as these are unlikely to be considered a statutory noise nuisance.

You will need:

• Your address and contact details

• The address of the source of the noise

We cannot investigate anonymous complaints or complaints made on behalf of other people. We will not give out your details, however, it may be difficult to hide who is making the complaint.