Our strategy is a clear commitment to shared objectives across all departments to improve the service and engagement with our customers.
The strategy ensures all services and staff provide a positive customer experience and understand their responsibilities in fulfilling the Customer Charter, Service Standards, priorities and vision.
Customer Experience Strategy 2025 to 2029
This action plan focusses on year 1 of the Strategy as we explore activities. A new action plan for Year 2 will move our focus from exploring activities to implementing and will be updated in 2026.
Each action will be monitored and evaluated on an ongoing basis through the performance framework and ongoing customer consultation and engagement to ensure it meets current needs and is developed further to accommodate future requirements.