An overpayment is an amount of housing benefit that we have paid to someone when they are not entitled to it under benefit rules.

Causes of overpayments

Reasons that cause an overpayment of benefit:

  • you may have forgotten to let us know that your income has increased, for example by working tax credit, wages, state benefits, work pensions etc.

  • somebody may have moved into or out of your home.  This would mean that we will need to work out your entitlement again

  • if you have other adults, such as non-dependents, living with you, their circumstances may have changed

  • you may have moved out of your home and not told us

  • you may have started work, or changed jobs

*Please do not rely on the Department for Work and Pensions, or your landlord, to tell us about any changes that you may have.

See further information about changes in your circumstances

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