Contact us

Make a general enquiry Find out more about the £150 Council Tax Rebate


Our local offices:

Grantham - All services are available by appointment only, these can be made by contacting us. Post box available for document drop off, collected three times a week.

Bourne - Open for Library services as well as Council appointments that can be made by contacting us. Post box available for document drop off, collected weekly.

* We may record calls to and from our Customer Services team, our Council Tax team or our Benefits teams. Our aim is to ensure we continually provide the highest levels of service to our customers, and by recording calls, we have an invaluable tool to help in training and development. Being able to record and replay calls also enables us to resolve any issues more quickly and effectively, and may help to detect and prevent fraud.

pdf icon Call Recording Protocol [209kb]

OfficePublic visiting (pre-booked appointments only)Contact us


St Peters Hill
NG31 6PZ
Map & directions

  • Monday: 9am-1pm
  • Thursday: 1pm-5pm
  • Mon, Tues & Thur:
  • Weds: 8.45am-4pm
  • Fri: 8.45pm-4.45pm


3 Abbey Road
PE10 9EF

Map & directions

*Access is from the car park side of the building adjacent to M&S

  • Monday: 9am-5pm
  • Wednesday: 9am-6pm
  • Friday: 9am-1pm
  • Saturday: 9am-1pm
As above