Homelessness prevention service

We assist people who are homeless or threatened with homelessness.

From 3 April 2018 our homelessness service is changing due to the implementation of the Homelessness Reduction Act 2017.  From this date, South Kesteven District Council has a duty to help all eligible customers, rather than just those with a priority need for accommodation.  Certain applicants who are 'persons from abroad' are not eligible for any assistance1, except free advice and information about homelessness and the prevention of homelessness.

As is the case now, you don't need to wait until you are homeless before asking us for advice and help

The legislation adds two new duties:

Duty to Prevent Homelessness: we will help people at risk of losing suitable accommodation if they are threatened with homelessness within 56 days.  We will attempt to prevent you losing your accommodation or help you plan a move to new accommodation.  We may be able to help with benefits and discretionary payments to top up rent. 

Duty to Relieve Homelessness: we will help all those who are homeless to secure suitable accommodation, regardless of whether they are intentionally homeless or in priority need. This duty applies for 56 days.  This means that all eligible households are offered help to find a home.  Local connection may be considered during this duty.  Priority need may be taken into account to decide whether interim accommodation is owed. 

If neither of the above duties prevent or relieve homelessness, then those in priority need retain their right to be rehoused, but non-priority households will not be entitled to further help under the main housing duty.  For more information see the government's guidance on the new legislation.

What this means for you

The earlier you approach the Council, the more likely we'll be able to resolve your housing issues before you are made homeless. 

If you are threatened with homelessness or are already homeless, you will be able to contact our Homelessness Prevention Support Officers to get advice. 

Our Homelessness Prevention team will be able to: 

  • Provide housing advice and support
  • Provide advice on benefits and finance
  • Refer you to specialised advisory and support services
  • Work with you to create a tailored housing plan with steps towards securing suitable accommodation - click here to read the procedure for S193B(2) non co-operation notices 
  • Mediate with a landlord to prevent eviction
  • Provide interim accommodation if you meet the criteria
  • Give guidance on accessing the Private Rented Sector and our Housing Register
  • Discuss and advise on other circumstances & issues relating to your housing situation

Please note that the accommodation which we assist you into could be in the private rented sector or social housing. If you become homeless outside of office hours please contact us on the Emergency Helpline 01476 59 00 44.

Request housing advice

1under Part VII of the Housing Act 1996