Services List Priority 1: Our commitment to a customer first ethos To ensure customers are advised when their enquiry is passed on to another member of the team or service area for resolution. Priority 2: Access to multiple service channels To ensure customers have access to multiple service channels to support their needs and type of enquiry. Priority 3: Accessibility and Inclusion To ensure our services are accessible and inclusive for everyone regardless of ability, background, or circumstance. Priority 4: Regular Staff Training To ensure our staff receive regular training to enable them to respond to enquiries with accurate information. Priority 5: Technology To review the provision of technology to improve services – such as customer contact, keeping customers up to date with progress of enquiries, website information.
Priority 1: Our commitment to a customer first ethos To ensure customers are advised when their enquiry is passed on to another member of the team or service area for resolution.
Priority 2: Access to multiple service channels To ensure customers have access to multiple service channels to support their needs and type of enquiry.
Priority 3: Accessibility and Inclusion To ensure our services are accessible and inclusive for everyone regardless of ability, background, or circumstance.
Priority 4: Regular Staff Training To ensure our staff receive regular training to enable them to respond to enquiries with accurate information.
Priority 5: Technology To review the provision of technology to improve services – such as customer contact, keeping customers up to date with progress of enquiries, website information.
