What is the community trigger?
The community trigger is a process where members of the community can request a review of the response to their complaints of anti-social behaviour.
It brings agencies like the police, local council and housing provider together to review the investigation of your case and ensure that an appropriate response has been provided.
The community trigger does not replace an organisation's own complaints procedure, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission, if you are unhappy about the service received from an individual officer or agency.
To request a review using the community trigger, please contact us >>
The community trigger can be used by anyone - individuals, businesses or community groups - if one of the following criteria is met:
- If you (as an individual) have reported the same problem three or more times in the past six months to the council, police and/or Registered Social Landlord
- different individuals have made reports about the same problem three or more times in the past six months to the council, police or housing provider
If you do not meet this criteria the decision may still be made to carry out a review based on factors such as:
- the persistence of the anti-social behaviour
- the harm or potential harm caused by the anti-social behaviour
- the adequacy of the response from agencies
Your request will then be scheduled for discussion at the next Anti-Social Behaviour Risk Assessment Conference (a monthly multi-agency meeting).
You will be sent a letter acknowledging receipt of your request and the date of this meeting.
At the meeting partner agencies will carry out an initial assessment to consider if the criteria has been met and the actions that are needed.
If your request does not meet the criteria a review will not be carried out and you will be informed by letter of this outcome.
If your request does meet the criteria the group will undertake a review of how partners have responded and make recommendations on how the problem can be resolved.
A response will be sent to you by the Community Safety team, explaining the outcome of your review.
If you are unhappy with the way your application was dealt with or the way the review was carried out, you can contact the Chair of your Local Community Safety Partnership for an evaluation of your case to ensure the correct procedures have been followed.
For further information, please submit an enquiry >>