We will:

  • provide advice, guidance and support to tenants
  • investigate all cases of illegal occupation of our properties and remove trespassers
  • respond within two working days to any report of an abandoned property or offensive graffiti
  • respond to all written comments/complaints about your estate within ten working days of receipt and send an officer to talk to tenants
  • remove abandoned vehicles as quickly as possible if we are legally allowed to do so
  • act quickly to reports of pests in our buildings and on our land and provide information to our residents on how to deal with pests (rats, mice, wasps) in their own homes
  • inspect all garages owned by us and ensure they are fit for purpose
  • inspect and remove rubbish that has been dumped on our land. We will try and find out who was responsible and may take legal action
  • review grounds maintenance contracts and ensure each site is acceptable
  • ensure that our neighbourhoods team visit your local estate regularly and consult you about our service
  • advertise a programme of inspections and invite residents, councillors and other agencies to join us on walks around the district 

Take a look at our estate management booklet below.