Your weekly rent payments are due every Monday and must be paid in advance for the week ahead. If you prefer, you can contact us to discuss alternatives such as fortnightly or monthly payments.
The rent free weeks this year are:
- 4 April 2016
- 11 April 2016
- 19 December 2016
- 26 December 2016
We will send quarterly rent account statements only to tenants who have fallen behind with their rent payments (are in arrears). All tenants will receive a rent statement at the end of the financial year. Your statement will show payments made by you, housing benefit payments and other adjustments, and will show the balance of your account. If you have any queries about payments made please contact customer services on 01476 40 60 80.
If you have paid too much rent, you can leave the credit on your account to offset future charges or you can ask for a refund. If you have other debts outstanding with the council we may transfer all or part of the credit to clear these debts.
For further information take a look at our booklet below.