We will consider all requests while trying to ensure that payments are made to those most in need.

Each request will be considered on its own merits, but you will need to demonstrate that you do not have the means to pay the shortfall in your rent yourself. You should also not have intentionally taken on a tenancy that you knew you could not afford.

Wherever it is possible and reasonable to do so, you will be expected to take steps to improve circumstances that have led to the need for a discretionary payment. This might be finding more affordable accommodation.