Private sector housing complaints

We are responsible for ensuring that private sector housing within the district meets minimum standards.

The Housing Health and Safety Rating System allows the assessment of the main potential housing related hazards.

There are 29 hazards in total which include:

  • damp and mould growth
  • excess cold
  • crowding and space
  • electrical hazards
  • falling on stairs
  • structural collapse and falling elements

Where a complaint is made about housing conditions an inspection of the property is undertaken and any issues will then be raised with the landlord of the property.

We will try to deal with any problems informally at first but if necessary we can use enforcement powers. This could include serving notice requiring the landlord to carry out improvements to the property, for example to install heating or insulation, fix a rail to steep stairs, or mend a leaking roof.

To make a complaint, please contact us >>

For advice on your rights as a tenant to choose your energy supplier, visit Ofgem tenancy energy rights explained.