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15 minutes waiting time for 'Drop-in' customer visits - Results (2011/2012)

Monthly Target = 90%

Monthly
Achieved

April 2011

89%

May 2011

84%

June 2011

88%

July 2011

87%

August 2011

91%

September 2011

85%

October 2011

87%

November 2011

88%

December 2011

91%

January 2012

84%

February 2012

84%

March 2012

83%