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Calls Answered in 30 seconds - Results (2011/2012)

Monthly Target = 85%

Monthly
Achieved

April 2011

80%

May 2011

83%

June 2011

82%

July 2011

80%

August 2011

78%

September 2011

80%

October 2011

74%

November 2011

83%

December 2011

87%

January 2012

76%

February 2012

77%

March 2012

53%