Calls Answered in 30 seconds - Results (2011/2012 Monthly & Year to Date)
Monthly Target = 85%
Monthly | Year to Date | |
April 2011 | 80% | 80% |
May 2011 | 83% | 82% |
June 2011 | 82% | 82% |
July 2011 | 80% | 81% |
August 2011 | 78% | 81% |
September 2011 | 80% | 81% |
October 2011 | 74% | 80% |
November 2011 | 83% | 80% |
December 2011 | 87% | 81% |
January 2012 | 76% | 80% |
February 2012 | 77% | 80% |
March 2012 | 53% | 78% |
