Calls Answered - Results (2011/2012 Monthly & Year to Date)
Monthly Target = 97%
Monthly | Year to Date | |
April 2011 | 96% | 96% |
May 2011 | 95% | 96% |
June 2011 | 95% | 95% |
July 2011 | 94% | 95% |
August 2011 | 94% | 95% |
September 2011 | 95% | 95% |
October 2011 | 91% | 94% |
November 2011 | 96% | 95% |
December 2011 | 96% | 95% |
January 2012 | 93% | 95% |
February 2012 | 92% | 94% |
March 2012 | 90% | 94% |
