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Calls Answered - Results (2011/2012)

Monthly Target = 97%

Monthly
Achieved

April 2011

96%

May 2011

95%

June 2011

95%

July 2011

94%

August 2011

94%

September 2011

95%

October 2011

91%

November 2011

96%

December 2011

96%

January 2012

93%

February 2012

92%

March 2012

90%