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Calls Answered in 30 seconds - Results (2008/2009)

Monthly Target = 85%

Monthly
Achieved

April 2008

51%

May 2008

52%

June 2008

51%

July 2008

83%

August 2008

84%

September 2008

78%

October 2008

79%

November 2008

76%

December 2008

83%

January 2009

83%

February 2009

87%

March 2009

83%