Calls Answered in 30 seconds - Results (2008/2009 Monthly & Year to Date)
Monthly Target = 85%
Monthly | Year to Date | |
April 2008 | 51% | 51% |
May 2008 | 52% | 51% |
June 2008 | 51% | 51% |
July 2008 | 83% | 59% |
August 2008 | 84% | 65% |
September 2008 | 78% | 67% |
October 2008 | 79% | 69% |
November 2008 | 76% | 69% |
December 2008 | 83% | 71% |
January 2009 | 83% | 72% |
February 2009 | 87% | 73% |
March 2009 | 83% | 74% |
