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Calls Answered - Results (2007/2008)

Monthly Target = 95%

Monthly
Achieved

May 2007

73%

June 2007

73%

July 2007

68%

August 2007

74%

September 2007

75%

October 2007

70%

November 2007

75%

December 2007

76%

January 2008

77%

February 2008

78%

March 2008

79%