Calls Answered - Results (2008/2009 Monthly & Year to Date)
Monthly Target = 95%
Monthly | Year to Date | |
April 2008 | 85% | 85% |
May 2008 | 84% | 84% |
June 2008 | 81% | 83% |
July 2008 | 95% | 86% |
August 2008 | 96% | 87% |
September 2008 | 93% | 88% |
October 2008 | 93% | 89% |
November 2008 | 96% | 89% |
December 2008 | 94% | 86% |
January 2009 | 95% | 91% |
February 2009 | 96% | 92% |
March 2009 | 96% | 92% |
