Calls Answered - Results (2009/2010 Monthly & Year to Date)
Monthly Target = 95%
Monthly | Year to Date | |
April 2009 | 96% | 96% |
May 2009 | 94% | 95% |
June 2009 | 95% | 95% |
July 2009 | 96% | 95% |
August 2009 | 95% | 95% |
September 2009 | 95% | 95% |
October 2009 | 92% | 95% |
November 2009 | 92% | 94% |
December 2009 | 95% | 94% |
January 2010 | 92% | 94% |
February 2010 | 95% | 94% |
March 2010 | 98% | 95% |
