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Calls Answered - Results (2009/2010)

Monthly Target = 95%

Monthly
Achieved

April 2009

96%

May 2009

94%

June 2009

95%

July 2009

96%

August 2009

95%

September 2009

95%

October 2009

92%

November 2009

92%

December 2009

95%

January 2010

92%

February 2010

95%

March 2010

98%