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Calls Answered - Results (2010/2011)

Monthly Target = 96%

Monthly
Achieved

April 2010

93%

May 2010

97%

June 2010

98%

July 2010

98%

August 2010

90%

September 2010

95%

October 2010

96%

November 2010

97%

December 2010

99%

January 2011

97%

February 2011

98%

March 2011

97%