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First Contact

First Contact is a service which allows people aged 60 and over to access a range of information and advice to help them stay safe and well in their home through one point of contact.

Customers can fill in a simple checklist either attached to one of the First Contact leaflets, with a trained member of staff or on the phone with a First Contact Central Coordinator based at the Council's Customer Service Centre.

Once completed the checklist will generate referrals to the appropriate partner agency. The relevant agency will then contact the customer within 28 days to offer information and advice on services which may be available. Whilst the information supplied will be free, for some service there may be a charge.

First Contact has recently launched its website, please click here to go to it.  The website offers a range of information from crime prevention to benefits and money; it also includes an electronic version of the First Contact checklist.

First Contact leaflets are available from many places within local communities such as local libraries and GP surgeries.

For more information on First Contact or to request a leaflet please contact:

First Contact
Customer Service Centre

Tel: 01522 782172


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[146kb] What is First Contact What is First Contact

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