Customer Services Key Performance Indicators
We think it is important to tell you what to expect from our services.
To do this we have detailed below the targets and achievements for our Key Performance Indicators.
There are some that are reported monthly and some quarterly.
2012/2013 Monthly Targets
Calls Abandoned | 5% |
15 minutes waiting time for 'Drop-in' customer visits | 87% |
Calls Abandoned - Results
15 minutes waiting time for 'Drop-in' customer visits - Results
Number of Complaints - Results
Number of Compliments - Results
2012/2013 Quarterly Targets
Customers Satisfied with their Experience delivered by the Customer Services team | 85% |
Customers Satisfied with using the IVR (Interactive Voice Response) System | 80% |
