Customer Services Performance
We think it is important to tell you what to expect from our services.
To do this we have detailed below the targets and achievements.
There are some that are reported monthly and some quarterly.
2014/2015 Monthly Targets
Telephone Calls Answered
Calls Answered - Results
Number of Complaints - Results
Number of Compliments - Results
Number of Customers Seen in the Customer Service Centre (Grantham)
Number of Calls received by the Switchboard
2014/2015 Quarterly Targets
Customers Satisfied with their Experience delivered by the Customer Services team