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Customer Services Performance

We think it is important to tell you what to expect from our services.

To do this we have detailed below the targets and achievements.

There are some that are reported monthly and some quarterly.


2014/2015 Monthly Targets

Telephone Calls Answered

95%

Calls Answered - Results

2014/2015

Number of Complaints - Results

2014/2015

Number of Compliments - Results

2014/2015

Number of Customers Seen in the Customer Service Centre (Grantham)

2014/2015

Number of Calls received by the Switchboard

2014/2015

2014/2015 Quarterly Targets

Customers Satisfied with their Experience delivered by the Customer Services team

85%

Customers Satisfied with their Experience delivered by the Customer Services team - Results

2014/2015



Click here for past years Performance