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Service Review Groups

We have two Service Review Groups (SRG's) comprising of a maximum of fifteen tenants on each group focusing on the following service areas -

The Home and Tenant Involvement & Empowerment Service Review Group (HTIE SRG) looks at:

The Home Standard covering:

The Tenant Involvement and Empowerment Standard covering

The group meets monthly and looks at a range of issues related to the two standards above.

The group is currently focusing on the Home Standard and has provided feedback on a number of recent projects. These include the new 'mobile working' system, the new Assets Facilities Management Strategy, and satisfaction surveys. Two members of the group are also involved in helping choose new gas contractors.

The Neighbourhood Community and Tenancy Service Review Group (NC&T SRG) looks at:

The Neighbourhood and Community Standard covering:

The Tenancy Standard covering:

The group meets monthly and looks at a range of issues related to the two standards above.

The group is currently focusing on anti social behaviour and the various methods we use to manage our tenancies.

Copies of minutes for both groups can be found below

Related documents

Size Name
[28kb] HTEI SRG Action Notes August 2013 Action notes August 2013
[30kb] HTEI SRG Action Notes July 2013 Action notes July 2013
[35kb] HTEI SRG Action Notes October 2013 Action notes October 2013
[36kb] HTEI SRG Action Notes September 2013 Action notes September 2013
[29kb] NCT SRG Action Notes August 2013 Action notes August 2013
[26kb] NCT SRG Action Notes July 2013 Action notes July 2013
[37kb] NCT SRG Action Notes November 2013 Action notes November 2013
[35kb] NCT SRG Action Notes October 2013 Action notes October 2013
[29kb] NCT SRG Action Notes September 2013 Action notes September 2013

The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.