Tenant and Resident Involvement
SKDC is committed to making sure that tenants have a say in the decisions that affect them, their homes, and the areas they live in. We want to empower tenants to get involved at a level that suits them. We do this by offering a wide range of resident involvement opportunities and by supporting tenants' and residents' groups.
Involving tenants really does make a difference to the services we can offer. These are just some of the improvements that we have made as a result:
- In January 2008, we opened our new Tenants' Resource Centre, located at Grantham Bus Station to provide a meeting room and office for tenant-based meetings and training. This facility has really helped us to get resident involvement off the ground
- We put up security fencing behind the bin storage area at Edward Road, Stamford, to tackle problems with anti-social behaviour
- We supplied a secure wheelie bin storage area at Great Northern Court in Grantham, to keep the area clean, tidy and free from vermin
- We agreed to demolish the existing bin stores at Larch Close in Grantham, replacing them with wheelie bins in the unused drying area
- We carried out satisfaction surveys on how well we do key tasks such as repairs, rewiring and grounds maintenance.
For more in-depth information on how resident involvement works in South Kesteven, you can access our resident involvement structure and strategy below.
Getting involved really can make a difference
Your contributions will help us to deliver a service that meets your and other tenants' needs.
There are lots of opportunities for you to get involved. Each takes a different amount of time and commitment so you can choose those that suit you best.
The opportunities below need only a small amount of your time and occur as and when required.
Text alerts – we will text you to tell you of news and information posted on the website which you can then look at and take part in if you wish. This does not require any response from you.
Surveys by telephone – we will call you to ask for feedback on our services two or three times a year. This will take no more than ten minutes each time.
Surveys by post – we will send you short questionnaires asking for feedback on a specific issue or service two or three times a year. These will take ten to fifteen minutes to complete.
Surveys by email – we will email you questionnaires and other information asking for comments by email two or three times a year. These will take no more than ten minutes to complete.
The following require a bit more time and commitment.
Estate inspections – a walk around your local neighbourhood with our estates team, identifying untidy gardens, litter and other problems. These are carried out frequently and take between one and two hours to complete. You can help with any area or just your own.
Neighbourhood voice – you will be a representative for your street, village or neighbourhood and communicate directly with the resident involvement team and/or your local neighbourhood group. Representatives must be nominated by two people in their area, and will receive training for the role. The amount of time this takes is up to you, but most representatives spend about an hour a month.
Neighbourhood groups – there are eleven neighbourhood groups that meet monthly across the district and discuss issues at a local level. These meetings are open to everyone in the community, but have a tenant focus.
Mystery shoppers – a network of tenants, trained to inspect all areas of service delivery including repairs, estate management and customer services. This can be carried out over the telephone or in person and will take place once or twice a year.
Consultation panels – groups of tenants and residents who have agreed to receive and complete questionnaires, consultations and other feedback forms on specific issues either monthly or every other month. You will not be expected to attend meetings.
Focus groups – groups of tenants and residents who have agreed to discuss and feedback on specific issues. A focus group may only need to meet once for a half or a full day.
Review or working groups – tenants look in detail at a specific service such as repairs and recommend improvements on how it is delivered. Meetings take place either monthly or every other month, and last three to four hours.
Forums – larger groups that look at the needs of particular groups of tenants such as the elderly, younger tenants or leaseholders. Forums meet on a quarterly basis and meetings last three to four hours.
The following opportunities offer the highest level of involvement and take the greatest amount of time and commitment.
District-wide panel – this is a panel of tenants whose main role is to ensure service development, setting priorities, evaluating the options and monitoring of the services provided by our tenancy services team. The group meets monthly and meetings last up to four hours.
Housing consultative group – this group consists of tenants, council officers and elected members looking at policy and performance issues, making recommendations to the council's decision-making bodies on policy and procedures. The group meets monthly and meetings last up to four hours. New members must already be part of the district-wide panel and can apply when vacancies arise.
What kind of issues can I get involved in?
You can raise local issues that affect your neighbourhood or concentrate on a particular issue or service, for example litter, graffiti, untidy gardens, anti-social behaviour.
Want to find out how to get involved?
Have a look round the information on these web pages to find out more about how you can get involved in the decisions that affect you:
- Skyline - our newsletter for tenants
- How we can help you to get involved
- Training for tenants
- Working groups and forums
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The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.