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How we can help you

Once we have received your complaint you can be assured of our best attention.

Each case is dealt with on its own merit and is dealt with appropriately in order to be resolved in a timely manner.

Where anti-social behaviour is occurring we need to know about it.

Firstly we do it together. We don't just work in partnership with other professional agencies. We need to work with you as well. This isn't because we are being lazy, it is simply because the problem is happening to you, and you are there when it happens, you are the first hand witness to it and you want it stopped. You are therefore crucial to the investigation and this way we start the evidence gathering process - with your help.

We need to build a profile of the incidents taking place. In order to do this we need you to give us as much description as possible, such as where it is happening, who is involved, times and dates etc.

Obviously CCTV is the obvious choice for photographic images. We can also, in certain circumstances, apply for Covert Surveillance Equipment to be installed in premises.

We will also take witness statements, which can then be used in court. You may be given an pdf icon Anti-social incident diary [154kb] or Booklet to log all the incidents that you are experiencing. Again this can be used in court. If you need more pages please contact us for a booklet.

We will often visit the perpetrators of anti-social behaviour and their family. Often when a young person is involved in anti-social behaviour for the first time their parents are probably unaware of the problem. Evidence from the Youth Task force Action Plan shows that overall 65% of people stopped anti-social behaviour after just one intervention, which is usually in the form of a warning letter delivered to the young person's address

We have a large array of legislative powers that we use to progress an investigation and to prevent anti-social behaviour. These can be found in Tools and Powers.

We will issue Unacceptable Behaviour Warning Letters, or by engaging with the perpetrator in order to draw up Acceptable Behaviour Contractsor Agreements.

It is possible that where anti-social behaviour is occurring we will take out Injunctions against those responsible.

Ultimately we will impose Anti-Social Behaviour Orders.

Please note that whilst we cannot take action on the following issues we would be able to offer advice and guidance;

Alternatively, you could approach the Citizens Advice Bureau for help with you query. 

If you wish to view our anti-social behaviour policies or procedures, or you are in any doubt about any thing, or have further questions we have not answered here then please contact us The Community Safety Team.

What you can do

If you are experiencing problems with anti-social behaviour, or have any concerns about it, or other community safety issues, please do not hesitate to contact us.

Feel free to use the diary sheet below to record your incident and then, please contact us. You may find the guidance leaflet useful or you could visit the Incident Diary page for more information.

Related documents

Size Name
[154kb] Anti-social incident diary Anti-social incident diary
[1018kb] Incident Diary Booklet Guidance Incident Diary Booklet Guidance

The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.