We have lots of ways you can be involved, in ways that fit your circumstances and how much time you can spare. We have listed the opportunities below in time commitment order -
These opportunities need only a small amount of your time and occur occasionally.
Text alerts - we will text you to tell you of news and information posted on the website which you can then look at and take part in if you wish. This does not require any response from you.
Surveys by telephone - we will call you to ask for feedback on our services. The survey will take no more than ten minutes.
Surveys by post - we will send you short questionnaires or surveys gathering your feedback on a specific issue or services. These should take between ten to fifteen minutes to complete.
Surveys by email - The same as postal surveys above, but via email.
The following require a bit more time and commitment.
Estate inspections - a walk around your local neighbourhood with our estates team, identifying untidy gardens, litter and other problems. These are carried out frequently and take between one and two hours to complete. You can help with any area or just your own.
Focus groups - groups of tenants and residents who have agreed to discuss and feedback on specific issues. A focus group may only need to meet once for a half or a full day.
The following opportunities offer the highest level of involvement and take the greatest amount of time and commitment.
Service Review Groups - We have two groups that work closely with the Service Managers looking in detail at specific service areas such as repairs or estate management; monitoring performance and recommending improvements. Meetings take place monthly and last two hours.
Scrutiny Panel* - The panel is totally independent and will place the priorities and views of tenants at the heart of its work by guiding, monitoring, assessing, and modifying the services we provide. The Scrutiny Panel will identify areas of particular concern emerging from the Service Review Groups and will independently focus on recommending appropriate action.
Scrutiny Panel* (Democratic Filter) - Scrutiny Panel members also form our 'recognised tenants panel', supporting the Council's arrangements for reviewing complaints in advance of any complaint being forwarded to the Ombudsman.
* Membership of Scrutiny Panel and the democratic filter is restricted to Service Review Group members only.