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Leaseholder information

We aim to please by making sure that we give you enough information about your rights and responsibilities as a leaseholder.

As a leaseholder, you have bought the right to live in your property for a fixed number of years - initially up to 125 - called the 'term'. Although the term is fixed at the start, it decreases every year until it expires and the ownership of the property returns to us, unless you apply to extend the lease.

Here are the standards of service that you should expect from us if you are a leaseholder of one of our properties.

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Customer Care and feedback

We always value your comment. If you have any comments or complaints about an improvement project then please inform your project liaison officer or contact us directly.

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Related documents

Size Name
[562kb] Leaseholders handbook Leaseholders handbook

The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.