Right to Repair
Certain emergency or urgent repairs qualify for compensation under our Right to Repair Scheme.
Tenants' Right to Repair
If a repair has not been carried out within the agreed timescale, please let us know. We will arrange another appointment date. If repair is still not completed, and neither of these failures has been due to you not allowing us to enter your home, you will be eligible for compensation of £10 plus a further £2 per day up to a maximum of £50.
Vandalism and neglect
We are not responsible for any repair or replacement resulting from an act of vandalism or neglect by you. If damage by vandals has been reported to the police, we will normally only accept responsibility for the repairs if we have been given the police crime number.