Complain about food or a business
Seen something unhygienic or been sold a suspect food item?
The Healthy Communities team is responsible for investigating the sale of food that may be contaminated or unsafe to eat and for checking hygiene in food businesses within the district.
If you have been sold food that you believe is unsafe or if you have witnessed unhygienic food preparation areas or practices you can report this for us to investigate. We will contact you as soon as possible (within 3 working days maximum) and arrange to obtain the suspect food item from you.
Complaints about food, such as foreign body contamination, can take several weeks to investigate. This is because it is often necessary to obtain information from manufacturers and suppliers, and to speak to the local authority where the manufacturers are based. We will keep in touch with you during the investigation.
If you have a complaint about a food product please place it in a sealed bag, store in a fridge and keep the receipt if you have it.
The Healthy Communities team also investigates notifications Infectious diseases and food poisoning.
Please phone or email us if you have a complaint providing as much details as possible including:
- Date and time food purchased or problem seen
- Food premises name and address where food purchased or problem seen
- What the problem is