Complaints
Let us know when things go wrong. We always try and get things right first time. However,we appreciate that this doesn't always happen. If you are not satisfied with the service you have received, please let us know and we will first deal with the matter informally by sending your complaint to the manager responsible for the service. They will aim to respond to you within 5 working days, explaining what action they are proposing to take and why.
How do I give you my feedback?
Please write, email or call us via the details on the 'Contact Us' section on the left of this page, or click here to make your complaint.
You can read more about how to give us your feedback in the attached document via the pdf link below. There is also a form included should you wish to complete that.
If you would like a hard copy of the feedback leaflet, please just ask via customer services.
Stage 1
If this does not resolve the matter please let us know and it will be dealt with by a relevant member of our management team, who will aim to respond within 10 working days.
Stage 2
If unfortunately the problem is still not settled to your satisfaction, an independent officer will be assigned to investigate your complaint.
Stage 3
In the unlikely event that your problem is still unresolved a panel including councillors will look at your complaint.
If you are not happy with the way in which we have handled your complaint or the result, you can contact the Local Government Ombudsman. You are advised to take up your problem with us first, before contacting the Ombudsman.
You can contact the Local Government Ombudsman at:
PO Box 4771
Coventry
CV4 0EH
Tel: 0300 061 0614.
Related documents
| Size | Name | ||
|---|---|---|---|
 |
[1Mb] | Customer Feedback | Customer Feedback |
|
[278kb] | Complaints about the council by children and young people – how we can help | Complaints about the council by children and young people – how we can help |
The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.
