Our complaints policy is available in a booklet.
Please see the booklet via the pdf file below for details of how to complain to us about our service.
If you would like to receive a hard copy, please contact Customer Services via email or phone, and we will post one to you. They are also available in any of our customer services offices.
To make a complaint about an Elected Member, please follow this link Complain about the behaviour of a Councillor
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The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.