Report a Missed Bin
We have a duty to collect household waste, provided it is presented to the collectors in the correct manner and left in the correct place. At the end of this page are the details for reporting a missed bin collection. To help us, we would appreciate your checking through what we need you to do to correctly present your bin to us for collection, before you make your report.
What we ask of you to ensure we collect your waste correctly
We provide a weekly collection of your waste, with 'landfill' refuse being collected one week and recyclables being collected the following week. For us to collect, your refuse needs to be out by 7.30am on the day of your collection. Please ensure that your bin/bag is placed at the edge of your property nearest to the roadside.
Black Bins / Pink Bags
If you have bins, the lid must be completely closed. For black bins, we cannot collect any additional 'side waste'. If you have pink bags, please ensure you only use the bags provided to you by us, and that they are securely tied. We will not be able to take away any waste left in other bags.
Silver Bins / Clear Bags
As above, the lid on your bin must be completely closed and any bags securely tied. However, we we will take extra recycling left next your silver bin / clear bags if left in bags (any colour except black bin liners) or boxes.
You should have received an information pack with your bins or bags with information about how to use them. These can be viewed in the Street Scene area of this website, or we can send you a new copy by contacting us.
If you do not present your bin/bags on time or incorrectly, we cannot come back to empty them or take the bags.
Can I check which is my usual day for collection?
Please follow this link to the waste and recycling page to check which is your usual collection day by entering your postcode Find out your collection day.
I put my bin/bags out correctly but it still wasn't collected, what do I do?
If your refuse was not collected please call 01476 406279 to speak to a Customer Services Advisor. They will ask you:
- what time you put your refuse out
- where you placed it
- whether it contained garden or non domestic waste
You can also report a missed bin by clicking here. .
If the bin/bags were put out at the wrong time, position or with the wrong things in them, we will not return before your next appropriate collection date. If it was put out correctly, and we are at fault, we will come back the next Wednesday or Saturday after you notify us. Please make sure you contact us within 48 hours of when your collection was due as if you report your bin as missed after this time we will not be able to return for it until your next scheduled collection.
If you would prefer to email us with the details of your missed bin, please use this link, email@example.com and please confirm the same details as above.