Customer Access Strategy
Being a well run council is essential to the delivery of our priorities and a critical element of this is to be customer focused. The more we listen to our customers and provide the service they require, the more we eliminate waste, reduce failure demand and improve customer satisfaction.
IT is critical for the effective operation of the council and the delivery of the services it provides to both residents and businesses. South Kesteven District Council aspires to have an IT Division that is recognised as an exemplar in the delivery of IT services - providing the best customer experience. At a time of severe financial constraints this is still deliverable. Financial investment is not a prerequisite for the adoption of best practice or for achieving excellence in customer service.